Retain Growth

Data deletion

Here you can ask us to delete the data Retain Growth received through Facebook, Messenger, Instagram or WhatsApp, or check the status of your request.

What we keep

• If you wrote to a business connected to Retain Growth — your Messenger / Instagram / WhatsApp identifier (PSID, IGSID or number), name and username, profile picture, messages (text, voice messages with transcripts, attachments) and the comments that started the conversation.
• If you are a business owner who connected a Page or account — your Meta user identifier and the access token (in an encrypted vault).

How to ask for deletion

1. Automatically: in Facebook open “Settings → Business Integrations”, remove the Retain Growth app and choose “Delete data”. We receive Meta’s request, delete your data and show the status under a confirmation code.
2. With the form below: give an email to reply to and describe what to delete (for example your name or number in the messenger and the name of the company you wrote to).
3. By email: support@retain-growth.ai.

How long it takes

Requests from Meta are carried out immediately. Form requests and emails — within 30 days at the latest; we may ask you to verify your identity.

Request form